I think the decision to call versus emailing someone can be based on many things, but my personal experience leads me to believe the primary factors are 1) personality type of the person, 2) age, 3) business setting, and 4) situational based on where/when/how a person is at that given moment in time.
In a fast-paced, multi-tasking environment, I believe phone calls slow down nearly everything. A well-placed phone call can cause your entire workflow to grind to a crippling halt. Strangely enough, and I mean perfectly imperfect timing, I was interrupted just now by a stammering caller who managed to completely derail me from what I was doing, destroy my workflow, only to ask me if I had a list. One that I would have to email him. So why not email me about it? Then I can check and respond and never break stride.
There are times when personal interaction is amazing and warranted, but it isn't all the time. Just my opinion.
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